We are looking for world-class talent to join a crack team of engineer’s
product managers and designers. We want people who are passionate about creating
software that makes a difference to the world. We like people who are brimming with
ideas and who take initiative rather than wait to be told what to do.
We prize team-first mentality, personal responsibility, and tenacity to solve
hard problems and meet deadlines. As part of a small and lean team,
you will have a very direct impact on the success of the company.
As a Customer Service Specialist you will:
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Resolve customers’ concerns and answer customers’ questions to the best of your best
ability.
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Attract customers by promoting the product and company positively, answering questions
and addressing concerns as they arise.
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Prepare product and customer reports by gathering data collected during customer
interactions.
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Provide feedback on the efficiency of the customer service process.
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Manage a team of junior customer service representatives.
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Ensure customer satisfaction and provide professional customer support
Ultimately, we are looking for highly driven candidates who can develop and implement
Growth opportunities in existing and new markets.
Job requirements:
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High school diploma, general education degree, or equivalent.
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Personable, attentive and assertive.
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Strong interpersonal skills.
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Strong verbal communicator.
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Familiar with the software used to connect with customers and gather their information.
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Knowledge of applicable products and markets.